About Us
This Privacy Policy explains how [Business Name] (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our wellness centre, mobile app, website, or services.
Our services may include:
- Sauna
- Ice bath therapy
- Hot tub facilities
- Compression boot therapy
- Sports massage/Dry Acupuncture/Cupping Therapy
Contact Details:
Business Name: Total Recovery
Email: Steven.hanlon@hotmail.co.uk
Phone: 07521485484
Address: 37 Fairgreen Road, Markethill, BT60 1PR
Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Date of birth
- Emergency contact details
- Booking and attendance history
- Payment information
- Health questionnaire responses
- App or website usage data
- Marketing preferences
We only collect information necessary to operate our services safely and effectively.
Health Information
Certain services offered by [Business Name] may require customers to complete health screening questions before use.
Health information is collected solely to:
- Assess suitability for treatments
- Help maintain customer safety
- Meet health and safety obligations
Information provided does not constitute medical advice, diagnosis, or treatment.
Customers are responsible for consulting a qualified medical professional regarding any health concerns or medical conditions before using our facilities.
How We Use Your Information
We may use your information to:
- Manage bookings and appointments
- Provide customer support
- Deliver wellness services safely
- Process payments
- Send appointment reminders
- Improve our services and app experience
- Send marketing communications (only where consent has been given)
- Comply with legal or regulatory obligations
Consent
By using our services, app, website, or facilities, you consent to the collection and use of your information in accordance with this Privacy Policy.
You may withdraw consent for marketing communications at any time.
Sharing Your Information
We do not sell or rent personal information.
We may share information with:
- Payment processing providers
- Booking or software platforms
- Professional advisers or insurers
- Legal authorities where required by law
All third parties are expected to protect your information appropriately.
Data Storage & Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.
Only authorised personnel may access customer information.
While we take security seriously, no electronic storage system can be guaranteed completely secure.
Retention Of Information
We retain personal information only for as long as reasonably necessary:
- To provide services
- To meet legal obligations
- To resolve disputes
- To enforce agreements
Health and booking records may be retained for insurance and safety purposes.
9. Your Rights
Under UK data protection laws, you may have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent
- Object to certain uses of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Information Commissioner’s Office (ICO)
10. Liability & Wellness Disclaimer
Use of sauna, ice bath, hot tub, compression therapy, and wellness facilities is undertaken at the customer’s own risk.
[Business Name] is not responsible for injuries, illness, adverse reactions, or complications arising from:
- Undisclosed medical conditions
- Failure to follow staff instructions
- Misuse of facilities
- Use while under the influence of alcohol or drugs
Customers must stop using facilities immediately and inform staff if they feel unwell.
11. Age Restrictions
Users must be aged 16 years or older.
12. Changes To This Policy
We may update this Privacy Policy periodically.
Any updates will be posted within our app, website, or booking platform.
Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Total Recovery
Steven.hanlon@hotmail.co.uk
07521485484